Shipping Policy

Shipping is free on every order. No minimums, no thresholds.

Free shipping applies to every country we currently ship to: the United States (including Alaska, Hawaii, and U.S. territories), the United Kingdom, Japan, and Germany. See Shipping Times below for the full list of supported countries.

We strive to process and ship your order as quickly as possible. Here's what you can expect:

Standard Processing Time

2–3 business days from the time your order is placed and payment is confirmed.

• Orders placed after 2:00 PM EST are processed the next business day.
• Weekend and holiday orders are processed the next business day.
• Custom or personalized items may require additional processing time.

Please note that we do support shipping to APO/FPO/DPO and P.O. Box addresses.

Common shipping times via local fulfillment is 3-5 business days from completion of order processing.

We collaborate with local logistics, so delivery times vary by destination.

Supported Countries

United States, United Kingdom, Japan, and Germany.

We are working on adding more European Union countries soon. If you would like to know when we ship to your country, email us at info@gripmate-official.com.

Checkout will only accept delivery addresses in a supported country.

An email with a tracking link and number will be sent automatically after shipment.

Stay informed about your order status with our comprehensive tracking system.

An email with a tracking link and number will be sent automatically to your after shipment.

Tracking Process

To track your order with us, please go to "Track Your Order " on the main menu under the "Help Center"

• Order confirmation email sent immediately after purchase.
• Shipment notification with tracking information sent within 2–3 business days.
• Real‑time tracking updates are available through the carrier website.

Tracking issues?

If tracking info has not been updated within 3 working days, please contact

info@gripmate-official.com

Our Promise to You

We want your experience with us to be perfect. If you encounter any manufacturing defects or shipping damage within 30 days of your order, we’ve got you covered. Simply provide us an image of the product to verify it's condition, and we will make it right with a replacement or refund.

(Please note: This policy applies only to manufacturing and shipping defects.)

Some countries outside the United States may impose import taxes, duties, and other related charges as determined by the customs agency of the destination country. For details about these fees, please contact your local customs office directly.

I ordered more than one item. Will they be shipped at the same time?

Orders may be split into multiple shipments due to shipping logistics. You will receive a separate email notification for each package dispatched.

Can I change my shipping address after my package has been shipped?

Address changes are only possible before shipment. Please contact us immediately if you notice an error. Cancellations made after 24 hours may incur return shipping fees. We are not responsible for packages lost due to incorrect address details provided at checkout.

What do I need to do when I receive a different product than what I ordered?

Please contact info@gripmate-official.com and we will respond to you within 1-2 working days.