返金ポリシー
At GripMate, we want to ensure you are satisfied with your purchase while maintaining our commitment to reducing environmental waste. Please review our policy below.
1. Standard Returns
If you change your mind about your purchase, you may initiate a return within 30 days of delivery.
- Eligibility: Items must be unused, in their original packaging, and include the original packing slip.
- Exclusions: Final sale and clearance items are not eligible for return or exchange.
- Shipping: For general “change of mind” returns, the customer is responsible for return shipping costs.
- Process: Email info@gripmate-official.com with your order number to begin.
2. Damaged or Defective Items
If your item arrives broken or defective, we’ll make it right immediately without the environmental cost of shipping items back and forth.
- No Return Needed: Send a photo of the damage and your order number to info@gripmate-official.com.
- Replacement: We’ll send a free replacement right away. Claims must be made within 30 days of the purchase date.
3. Exchanges
- Process: Handled on an application basis. Contact us with a photo of your unused item in its original packaging.
- Processing Time: Once approved and the original item is received, allow 5–7 business days to process and ship your new item.
4. 6-Month Limited Warranty
All GripMate products are covered by a 6-month limited warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental drops, or damage caused by improper use.
5. Shipping & Promotions
- Free Shipping: Free shipping on all orders at our store. No minimums, no thresholds. The price you see is the price you pay.
- Cancellations: Orders can be canceled within 24 hours of placement, provided they have not shipped.
6. Refund Processing
Once a return is received and inspected, your refund is processed to your original payment method.
- Timeline: Most refunds post within 10 business days.
- Support: If more than 15 business days have passed since your return was delivered to us and you haven’t seen your refund, contact info@gripmate-official.com.
